A Day in the Life of USC Viterbi Alumni, Ryan Bates, Class of 2013
“My name is Ryan Bates, and I am currently a technical consultant at Oracle. Oracle is a large enterprise software and IT company that specializes in making IT simple. We provide customers with everything they need to outperform the competition. By providing everything from applications, to database, to cloud solutions, Oracle is the second largest software company in the world.
As a technical consultant, I work as part of the sales organization. I will tell you, as someone who studied biomedical engineering, I never thought I would consider myself one of “the sales guys.” But in reality, that’s not what I’m doing. My job, in a nutshell, is to understand how our products work, then understand how they can help specific customers or industries. Our goal is to help people, specifically to help companies grow and increase revenue.
In a typical day, I will generally have a scheduled phone call with a customer to help discover what they are currently doing in their current organization and better understand how Oracle technologies can help. After, I may shadow one of my sales counterparts to see which customers he or she is calling. If I can understand what my sales team’s strategy is, I can better assist when we begin discovering what our customers need to succeed. Lastly, and most importantly, I will do self-training to increase my Oracle product knowledge, learn about a competitor’s product, or train with someone else on my team that may specialize in a completely different product than I do.
With a company that sells thousands of products, it’s impossible to be an expert in all of them. But by doing daily trainings, the more I understand industry trends and how Oracle technologies are changing the industry, the more effective I can be when helping customers, which is really the end goal.
Working for a large company has really been a worth-while experience for me. At first, I was afraid of the idea of working for a company with 130,000 employees. After being here for almost two years, it really starts to feel like I work for a small start-up company with excellent funding. Things always change, and it’s important to adapt.
With that said, during the recruiting process, if you can demonstrate your ability to adapt to tough situations, make something out of nothing, and show you’re always going to get the job done no matter what, there isn’t a company in the world that won’t hire you. Every company grows and changes. But the people that are the most successful are the ones that can see the cup as half full, and make the changes even better.
Be confident. Be charismatic. Have fun. But most importantly, always fight on.